Privacy Policy

Tech2You Autocare Pty Ltd (ABN 54 653 537 190) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, fill out our forms, or use our mobile mechanic services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information we collect

When you submit our lead form, we collect:

• Your name
• Your mobile phone number
• Your business name
• Your fleet size (number of vehicles)
• Your SMS consent preferences (transactional and marketing)
• The date and time of your submission

We also automatically collect technical information when you visit our site:

• Referring URL (the website that sent you to us, such as a Facebook ad)
• UTM tracking parameters from advertising campaigns
• Cookies and similar tracking from the Meta Pixel (Facebook) for ad measurement

2. How we use your information

We use the information you provide to:

• Contact you by phone or SMS to provide a quote for our mobile vehicle servicing
• Book, confirm, and remind you of service appointments
• Send transactional SMS (such as callback confirmations and booking reminders) where you have consented
• Send promotional SMS about special offers and fleet servicing tips, only where you have separately opted in
• Measure the performance of our advertising campaigns
• Comply with legal obligations

3. SMS consent

By ticking the SMS consent boxes on our form, you agree to receive SMS messages from Tech2You Autocare Pty Ltd at the mobile number you provided. Specifically:

• Transactional SMS: callback confirmations, quote details, booking reminders, and service updates.
• Promotional SMS (optional): special offers, seasonal reminders, and fleet servicing tips.

Message frequency may vary. Standard message and data rates from your carrier may apply.

Opting out of SMS

You can opt out of any SMS communication at any time by replying STOP to any message we send you. To get help, reply HELP. Opting out of promotional SMS does not opt you out of transactional SMS related to a service you have booked, unless you opt out of both.

4. Who we share your information with

We share your information only with the following service providers, who process it on our behalf and only for the purposes described above:

• Go High Level (LeadConnector): our customer relationship management (CRM) platform, where contact records and SMS conversations are stored.
• Twilio: the SMS delivery infrastructure used by Go High Level to send messages to your mobile.
• Meta (Facebook): aggregated conversion data is sent to Meta to measure the effectiveness of our advertising. This data is processed under Meta's Conversions API and is governed by their data use policies.
• Netlify: our website hosting provider.

We do not sell, rent, or trade your personal information to any other third party for marketing purposes.

5. Cookies and tracking

Our website uses the Meta Pixel to measure the performance of our Facebook and Instagram ads. The pixel sets cookies in your browser that allow Meta to attribute your form submission to a specific ad campaign. You can opt out of Meta's tracking at any time through your Facebook ad preferences.

6. Data retention

We retain your contact information and submission records for as long as you remain a customer or prospective customer, and for a reasonable period afterwards to comply with our legal and tax obligations under Australian law (generally 7 years for financial records).

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to our legal record-keeping obligations)
• Withdraw your consent to SMS at any time
• Make a complaint about how we handle your information

To exercise any of these rights, contact us at Admin@tech2youautocare.com.au. We will respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website is served over HTTPS, and our CRM and SMS providers maintain industry-standard security practices.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

Tech2You Autocare Pty Ltd
ABN 54 653 537 190
Perth, Western Australia
Email: Admin@tech2youautocare.com.au